Remy Dikeh
is probably at the gym 🏋🏾👟
is teaching design 👨🏿💻
is most likely making pasta 🍝
is styling an outfit 👔
is exploring the world 🌏 🛫
Remy Dikeh
is probably at the gym 🏋🏾👟
is teaching design 👨🏿💻
is most likely making pasta 🍝
is styling an outfit 👔
is exploring the world 🌏 🛫
Remy Dikeh
is probably at the gym 🏋🏾👟
is teaching design 👨🏿💻
is most likely making pasta 🍝
is styling an outfit 👔
is exploring the world 🌏 🛫
Managing repayments on Lenkie
Managing repayments on Lenkie
Managing repayments on Lenkie
Overview
When a customer makes a payment to a verified supplier using their Credit Facility, a loan is created. The customer agrees to repay Lenkie at an additional cost.
Industry
Fintech
Company size
11 — 50 employees
Role
—
UI Designer
—
UX Designer
—
Marketing Design
Context
Context
Context
Lenkie provides financial services to small businesses that are underserved. They provided a solution - the credit facility product, that enables small businesses to pay their suppliers through Lenkie then repay over some time. The repayments page provides an overview to the users on their current, historical and future repayment details and enables users export their repayments history for accounting reconciliation.
Loans are repaid over agreed upon time periods including but not limited to:
1 Month, 3 Months, 6 Months, 9 Months and 12 Months.
Lenkie provides financial services to small businesses that are underserved. They provided a solution - the credit facility product, that enables small businesses to pay their suppliers through Lenkie then repay over some time. The repayments page provides an overview to the users on their current, historical and future repayment details and enables users export their repayments history for accounting reconciliation.
Loans are repaid over agreed upon time periods including but not limited to:
1 Month, 3 Months, 6 Months, 9 Months and 12 Months.
Lenkie provides financial services to small businesses that are underserved. They provided a solution - the credit facility product, that enables small businesses to pay their suppliers through Lenkie then repay over some time. The repayments page provides an overview to the users on their current, historical and future repayment details and enables users export their repayments history for accounting reconciliation.
Loans are repaid over agreed upon time periods including but not limited to:
1 Month, 3 Months, 6 Months, 9 Months and 12 Months.
The challenge
The challenge
The challenge
As part of overhauling the Lenkie dashboard, I was tasked with improving the existing dashboard. The dashboard at the time posed issues for users as they often struggled to find information they they wanted related to specific repayments. We also aimed to enable export of repayment history and to provide improved architecture around the use of this page.
As part of overhauling the Lenkie dashboard, I was tasked with improving the existing dashboard. The dashboard at the time posed issues for users as they often struggled to find information they they wanted related to specific repayments. We also aimed to enable export of repayment history and to provide improved architecture around the use of this page.
As part of overhauling the Lenkie dashboard, I was tasked with improving the existing dashboard. The dashboard at the time posed issues for users as they often struggled to find information they they wanted related to specific repayments. We also aimed to enable export of repayment history and to provide improved architecture around the use of this page.
My role
My role
My role
I was the only Product Designer throughout the project cycle from planning and requirements gathering to strategy, wireframing, and content management.
My responsibilities included concept ideation, aligning key stakeholders on product goals, designing user flows, visual design, prototyping, user testing, incorporating user feedback into design iterations, and quality assurance.
I was the only Product Designer throughout the project cycle from planning and requirements gathering to strategy, wireframing, and content management.
My responsibilities included concept ideation, aligning key stakeholders on product goals, designing user flows, visual design, prototyping, user testing, incorporating user feedback into design iterations, and quality assurance.
I was the only Product Designer throughout the project cycle from planning and requirements gathering to strategy, wireframing, and content management.
My responsibilities included concept ideation, aligning key stakeholders on product goals, designing user flows, visual design, prototyping, user testing, incorporating user feedback into design iterations, and quality assurance.
Creating a solution
Creating a solution
Creating a solution
Our research was laser-focused on understanding our existing customers' needs and pain points, aiming to pinpoint how our product could effectively address their challenges and elevate their business operations. Through interviews and feedback sessions, we found invaluable insights that informed our product development approach. Here are the key findings:
Different approach to data representation:
The current dashboard told the repayment story around the state of the repayments (pending, completed and failed) and that wasn't as useful to the users as we initially thought.
Users expressed frustration not knowing what they had repaid and what they had to repay, or how exactly how the numbers came about.
The need to be as detailed as possible:
Repayments on Lenkie are collected in batches so that created extra complexity for the users (Payments in the same week made are usually batched under a date in that same week for repayments). There was a need to be more explanatory with the repayments that make up one batch payment.
Need for export:
Customers expressed a need for a way to export or generate receipts for repayments made on the dashboard for accounting purposes.
Our research was laser-focused on understanding our existing customers' needs and pain points, aiming to pinpoint how our product could effectively address their challenges and elevate their business operations. Through interviews and feedback sessions, we found invaluable insights that informed our product development approach. Here are the key findings:
Different approach to data representation:
The current dashboard told the repayment story around the state of the repayments (pending, completed and failed) and that wasn't as useful to the users as we initially thought.
Users expressed frustration not knowing what they had repaid and what they had to repay, or how exactly how the numbers came about.
The need to be as detailed as possible:
Repayments on Lenkie are collected in batches so that created extra complexity for the users (Payments in the same week made are usually batched under a date in that same week for repayments). There was a need to be more explanatory with the repayments that make up one batch payment.
Need for export:
Customers expressed a need for a way to export or generate receipts for repayments made on the dashboard for accounting purposes.
Our research was laser-focused on understanding our existing customers' needs and pain points, aiming to pinpoint how our product could effectively address their challenges and elevate their business operations. Through interviews and feedback sessions, we found invaluable insights that informed our product development approach. Here are the key findings:
Different approach to data representation:
The current dashboard told the repayment story around the state of the repayments (pending, completed and failed) and that wasn't as useful to the users as we initially thought.
Users expressed frustration not knowing what they had repaid and what they had to repay, or how exactly how the numbers came about.
The need to be as detailed as possible:
Repayments on Lenkie are collected in batches so that created extra complexity for the users (Payments in the same week made are usually batched under a date in that same week for repayments). There was a need to be more explanatory with the repayments that make up one batch payment.
Need for export:
Customers expressed a need for a way to export or generate receipts for repayments made on the dashboard for accounting purposes.
Based on the insights from our feedback sessions with customers, I came up with the changes to be made on this new repayment page.
Based on the insights from our feedback sessions with customers, I came up with the changes to be made on this new repayment page.
Visual designs
Visual designs
Different approach to data representation:
Different approach to data representation:
In trying to solving the first problem, I decided to change to top cards to quickly inform the users on the numbers around their repayments, what they already paid and what they had to pay.
In trying to solving the first problem, I decided to change to top cards to quickly inform the users on the numbers around their repayments, what they already paid and what they had to pay.
The need to be as detailed as possible:
The need to be as detailed as possible:
I also added an option to download invoices specific to each payments to enables users identify payments that predated repayments.
I also added an option to download invoices specific to each payments to enables users identify payments that predated repayments.
For the Repayment history history section, users could generate PDF receipts for a repayment batch, and download invoices for specific payments like in the upcoming repayment section. They could also export the repayments table combined as a CSV document.
For the Repayment history history section, users could generate PDF receipts for a repayment batch, and download invoices for specific payments like in the upcoming repayment section. They could also export the repayments table combined as a CSV document.
The Result
The Result
The Result
I supported the development by working closely with the developers to ensure that it was built to satisfaction. I started to note and take feedback on how users interacted with this product on Inspectlet and through our tracking on Mixpanel.
Users applauded the new changes and found it quite easy to navigate.
I supported the development by working closely with the developers to ensure that it was built to satisfaction. I started to note and take feedback on how users interacted with this product on Inspectlet and through our tracking on Mixpanel.
Users applauded the new changes and found it quite easy to navigate.
I supported the development by working closely with the developers to ensure that it was built to satisfaction. I started to note and take feedback on how users interacted with this product on Inspectlet and through our tracking on Mixpanel.
Users applauded the new changes and found it quite easy to navigate.
Feedback
Feedback
Feedback
Remy's dedication, creativity, and collaborative spirit make them an invaluable partner. We highly recommend their services to any company looking to elevate their product design.
Remy's dedication, creativity, and collaborative spirit make them an invaluable partner. We highly recommend their services to any company looking to elevate their product design.
Learnings
Learnings
Learnings
Working on this feature offered invaluable learnings. By addressing architecture issues, users made better use of our dashboard and in turn improved ease of use. It is also important to note that user feedback is very valuable in building a solid product.
Working on this feature offered invaluable learnings. By addressing architecture issues, users made better use of our dashboard and in turn improved ease of use. It is also important to note that user feedback is very valuable in building a solid product.
Working on this feature offered invaluable learnings. By addressing architecture issues, users made better use of our dashboard and in turn improved ease of use. It is also important to note that user feedback is very valuable in building a solid product.
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